Software will assist in driving growth and operational consistency across five brands and over 330 locations
Atlanta, April 20, 2016 – Naranga Provides a Nebraska-Based Client with Franchise Operations Management Software Tools to Efficiently Manage Growth and Development
Sam & Louie’s, the Italian restaurant and pizzeria franchise based out of Omaha, Nebraska, continues to quickly grow its brand. As it has expanded out of Nebraska into numerous surrounding states, it has been imperative for Sam & Louie’s to find the right franchise operations management software to efficiently and effectively manage their business needs. Looking to streamline their operations, they have been able to benefit from Naranga’s eMaximation solution. eMaximation has been able to thoroughly support its communications structure, provide a housing area for all franchise opportunity applications and franchise disclosure documents (FDD), all in an easy accessible and manageable platform.
When Michael Nolan, Director of Franchising at Sam & Louie’s, was asked how Naranga has helped him and his organization, here is what he had to share –
“I honestly don’t know how I did my job before Naranga. The tools they provide have made my job much more organized and easier to follow up with all my leads. From the drip campaigns, to the Opportunity Center, online Franchise Application and FDD access are invaluable. Any time I need to make updates or changes they have taken care of me very quickly. The only downside is that my competitors can work with Naranga too!”
1. Define your brand and set guidelines.
As a franchisee enters a new franchise system, educating them on the brand, brand standards and voice is extremely important. From development to opening and beyond, the franchisee is responsible for how customers perceive the brand on a local level, including customer service, cleanliness and overall brand appeal. By establishing brand requirements up front, it helps the franchisee to be accountable for delivering on those brand values.
2. Set franchisees up for success.
Owning a franchise is a 24/7 job. From marketing to payroll to operations to customer experience, the franchisee is ultimately responsible for the success of the franchise and executing on corporate recommendations. By providing franchisees with tools to help them maintain brand consistency, including artwork, training, best practices and more, it gives the local franchisee support and positions them for the next level.
3. Regular visits are key.
Franchisors like to know what is going on everywhere all of the time, but can’t always be onsite at every single location on a daily basis. It is important that franchisors take the time to send staff into the field on a regular basis and audit current locations to ensure that they are maintaining brand standards. Naranga’s nsight centralizes field auditing capabilities, allowing franchises to maintain a consistent and high quality customer experience. A franchise’s field audit team uploads, updates and scores locations in real-time, tracks any brand inconsistencies and immediately push out plans to correct them. This tool helps with the franchise management process and ensures that these regular visits are productive and provide action items for the franchisee.
4. Training beyond the grand opening.
With many franchise systems, local franchisees go through a rigorous training prior to opening, including a comprehensive look at products, employee management and the various elements that go into running that franchise successfully. Where many brands become inconsistent is beyond that grand opening phase, when they do not have ongoing training. Proper training ensures consistency, particularly when introducing new menu items, product lines or service offerings. Creating, distributing and monitoring training across multiple locations can be a difficult, costly challenge. You might even be updating your training manuals using physical binders, which an expensive and time-consuming process. A better solution, Naranga’s nspire, provides easy-to-use video and visual technologies to instantly record, upload and distribute training videos and photographs to your team. This technology helps to ensure that local franchisees are getting ongoing, visual education without someone physically having to be at each location.
Communication between franchisor and franchisee is necessary to achieve brand consistency across multi-locations. By providing ongoing communication through training, email updates and adhoc conversations, franchisees can get further insight into the brand’s mission and goals and take that back to their local franchise. When a franchise goes beyond 100 locations, it becomes even more important to find a way to communicate company objectives to each franchisee, ideally through a centralized operations management solution. At Naranga, if you need help managing the operations of multiple locations, give us a call or request a demo to learn more.
Executive Care is a noteworthy and remarkable in-home care services organization specializing in customized caring by proficiently identifying specific needs for each particular client. Upon identifying these essential needs, registered nurses perform preliminary assessments, make periodic visits, and observe progress to assure client satisfaction.
The home care services company has chosen the ncompass solution to deliver integrated operations management while incorporating all of Executive Care’s daily business processes at nine locations across the United States. With the implementation of ncompass, Executive Care can now leverage a single solution that increases productivity and efficiency while completely integrated with the company’s overall expansion.
The ncompass platform creates operational efficiencies & economies of scale for franchising systems managing their business across multiple locations – from concept to cash. Customers can leverage centralized information management with integrated business processes including site buildout, centralized document management, day-to-day marketing execution, financial accounting, compliance, vendor management, integrated procurement and more. Businesses take advantage of ncompass to collapse time to revenue, increase system-wide margins while controlling their overall business costs.
“Here at Executive Care, we emphasize providing an exceptional experience for our franchisees,” said Robert Tsimberg, Director of Franchise Operations at Executive Care. “While we are busy focusing on providing the best possible home care services, it is crucial to have our business growth strategy under control as well. With the use of ncompass, we trust that Naranga’s technology will effectively manage our growth.”
“I am delighted to announce our business with Executive Care,” said Faraz Iqbal, Vice President of Naranga. “Executive Care is an industry leader in home care services and we are excited to have our solutions contribute to Executive Care’s success and look forward to seeing ncompass positively impact their bottom line.”
About Executive Care
Executive Care is operated by individuals who have dedicated their lives to providing quality in-home care services. Before in-home care starts, our no-obligation, face-to-face in-home meeting gives opportunity to clients and family members to ask questions and learn more about our personalized in-home care services tailored to suit their individual needs. As a result of this meeting, an in-home caregiver is assigned that has the necessary skills, experience and personality match to best serve the client’s needs.
Naranga is a “mobile-first” software solutions company focused on the franchise, retail & hospitality verticals. From converting leads to managing your enterprise to providing next generation B2C direct marketing, Naranga’s disruptive solutions provide measurable business benefits to its customers. Naranga customers are equipped to manage, measure and maintain consistency across all their business while on-the-go.
ATLANTA, Nov. 11, 2015 — From the harnessing of Big Data to increased spending on analytics to leveraging the Internet of Things, a growing reliance on information produced by emerging technologies will continue to modify the way franchise and retail companies run their businesses.
Based on analysis of information from a variety of sources, Naranga has identified what it expects to be 2016’s “Top 5 Trends To Watch For” in the areas of franchising and retailing, which has been compiled into the vibrant infographic displayed above.
“The coming year promises to be one in which businesses will have access to more data from more sources than ever before,” said Naranga’s Nabiha Balala. “The companies that are able to clearly analyze and fully understand this vast amount of data will have the ultimate competitive advantage.”
For further information on the solutions provided by Naranga is available at naranga.com or by calling 678.909.4909.
Naranga is a mobile-centric software solutions company focused on the franchise, retail and hospitality verticals. From converting leads to managing enterprise to providing next generation B2C direct marketing, Naranga’s disruptive solutions provide measurable business benefits to customers. Naranga customers are equipped to manage, measure and maintain consistency across all their business while on-the-go.